Our Approach & Standards
Every process is designed so evidence is authentic, reliable, and capable of withstanding cross-examination — from first acquisition through final reporting or disclosure.
Court-First Methodology
Every Mayfair process is designed so evidence is authentic, reliable, and capable of withstanding cross-examination. This is the standard we hold ourselves to before a file ever reaches an adjuster, SIU team, or courtroom.
Strict privacy, trespass, medical information, and evidence-handling protocols aligned with Canadian law and client contractual requirements.
Original media preservation, hourly video documentation, contemporaneous notes, chain of custody, and cryptographic integrity measures where appropriate.
Direct experience working with major Canadian carriers on insurance files, shaping how we prepare work product from the outset.
Retired police officers, accomplished lawyers, and industry heavyweights — not generalist investigators.
Standards & Governance
Write-blocking where appropriate, SHA-256 hashing, metadata preservation, verified working copies, and full documentation of tools and methods.
Logged collection, secure storage, controlled transfer, and clear accountability from first acquisition through final reporting or disclosure.
Controls mapped to Security, Availability, Processing Integrity, Confidentiality, and Privacy — supporting insurer vendor risk assessments.
Comprehensive internal policies covering ethics, confidentiality, PIPEDA, progressive discipline, and professional conduct — enforced across the firm.
Trust & Credibility
Built for the standards leading insurers demand. Evidence is prepared to meet the requirements of authenticity, integrity, and reliability under Canadian evidence law.
Our full Client Information Handling & Evidence Integrity Protocol is available on request as part of any insurer vendor assurance or onboarding review.
